No Show/Late Show Policy
Please show up to your appointments on time. If you show up late to your appointment, full price will still be charged for your remaining time. If you need extra time, we recommend scheduling a one week touch up and coming back. We request 24 hours notice if you need to cancel your appointment. If you no show for an appointment, we charge a $40 fee to get back on our schedule. Please see the “pay now” to the right and select “No Show Fee”. Once that is complete, we can get you back on the schedule, no problem. We understand that things come up, and have been very gracious over the years, but with the number of no-shows we experience, and always having clients that need to get in last minute, we find we need to enforce this policy and know you will understand, as your time booked is a loss on our end.
Lush Lash & Skin Studio has a 24-hour Cancellation/Reschedule Policy! Should you need to cancel or reschedule you appointment for any reason, it is your responsibility as the client to give 24-hours notice. In the event that you are unable to provide provide us notice to cancel or reschedule, we ask that you pay a $25 fee to re book your appointment. We have very busy schedules and have people on a wait list, when given the proper notice, can rebook the time slot and reschedule you no problem. As self employed service providers we depend on the time we are working to be fully utilized.
Satisfaction Guaranteed (lash extension clients)
Lush Lash & Skin Studio has a 72-hour Satisfaction Policy! What this means is if there are any issues with your lashes, or you are unsatisfied with your eyelashes for any reason, you must contact us within 72 hours of your appointment so that we can get you rescheduled to have your lashes fixed by your original lash artist, free of charge. It is important to understand that any amount of time after 72-hours of the original appointment will result in paying full price for any changes you wish to make to your lashes.
Accepted Payment Methods
We accept cash, card and CASH app as a method of payment. $5 discount given for paying cash on all services over $50
**New Payment Policy**
As of January 1, 2017, all appointments will need to be paid for upon arrival to Lush Lash & Skin Studio, prior to receiving your service.